Help Centre
Detailed step-by-step guides covering physical vault redemptions, provably fair box draw mathematics, fractional quarterly distributions, and identity verification tiers.
Frequently Consulted Guides
Membership tiers, identity requirements, and limits
Understand the four Loop'D membership tiers (Collector, Verified, Accredited, Institutional), verification requirements, and feature unlocks.
How to deposit USD and USDC to your balance
Learn how to fund your Loop'D wallet via debit card, instant bank transfer (ACH, SEPA, Faster Payments, Wire), or native USDC on-chain.
How trades settle in 2.4 seconds on the Loop'D Ledger
The technical mechanics of atomic token transfers, identity eligibility verification, and instant ownership transfer without escrow delays.
Marketplace fees, creator royalties, and storage costs
A transparent breakdown of Loop'D's 2.5% seller fee, secondary creator royalties, free storage policies, and zero buyer commissions.
How Loop'D values an item: Fair Market Value (FMV) methodology
Our algorithmic Fair Market Value pricing engine combines verified on-chain secondary trades, global physical auction records, and market depth comps.
How provably fair draws work: seed cryptography and verification
The mathematical proof behind Loop'D mystery boxes: pre-committed server seed SHA-256 hashes, client-side entropy, and independent draw verification.
How can our documentation help you?
Membership tiers, identity requirements, and limits
Understand the four Loop'D membership tiers (Collector, Verified, Accredited, Institutional), verification requirements, and feature unlocks.
How to deposit USD and USDC to your balance
Learn how to fund your Loop'D wallet via debit card, instant bank transfer (ACH, SEPA, Faster Payments, Wire), or native USDC on-chain.
How to withdraw funds to your bank account or crypto wallet
Step-by-step instructions for withdrawing cash or USDC, understanding cool-off security periods, and withdrawal limits.
Switching between Collector, Issuer Studio, and Operator Console
How the three Loop'D workspaces operate, who has access, and how to navigate between them from the top account menu.
How trades settle in 2.4 seconds on the Loop'D Ledger
The technical mechanics of atomic token transfers, identity eligibility verification, and instant ownership transfer without escrow delays.
Marketplace fees, creator royalties, and storage costs
A transparent breakdown of Loop'D's 2.5% seller fee, secondary creator royalties, free storage policies, and zero buyer commissions.
How to make offers and place collection bids
Learn how to submit binding offers on specific items or whole collections, reserve collateral, and accept inbound bids.
How Loop'D values an item: Fair Market Value (FMV) methodology
Our algorithmic Fair Market Value pricing engine combines verified on-chain secondary trades, global physical auction records, and market depth comps.
How provably fair draws work: seed cryptography and verification
The mathematical proof behind Loop'D mystery boxes: pre-committed server seed SHA-256 hashes, client-side entropy, and independent draw verification.
Understanding box economics, published odds, and Expected Value (EV)
How Expected Value (EV) is calculated for each mystery box, published probability tables, and our commitment to an 85% to 97% EV ratio.
How instant buybacks work: rates, settlement, and liquidity
What to do after revealing a prize: keep it in your portfolio, request immediate home delivery, list it on the market, or claim an instant 88%–92% cash buyback.
Responsible play features: spend limits and cool-off periods
How to set daily, weekly, and monthly mystery box spend limits, schedule cool-off timeouts, and access player protection controls.
How distributions are calculated and paid out in USDC
Understanding quarterly rental yields, net operating income (NOI), expense deductions, and automated smart-contract distribution disbursements.
How governance votes work for fractional asset holders
How tokenized asset holders vote on major property decisions, capital renovations, museum loans, and liquidity buyouts.
Secondary trading of fractional units and lock-up periods
How to trade units after the mandatory regulatory lock-up window, order book mechanics, and the 1.0% secondary transfer fee.
How to qualify and verify as an Accredited Investor
Documentation requirements for individual and institutional accredited investor status under US SEC, UK FCA, and Swiss FINMA guidelines.
What happens when you request delivery of a physical item
The end-to-end redemption journey: identity confirmation, insured armored shipping, customs declaration, and cryptographic token burning on dispatch.
What happens if an item is damaged in transit or custody
Our comprehensive Lloyd's of London insurance coverage, transit claims process, independent appraisal review, and immediate cash reimbursement.
Loop'D vault network: Zurich, Wilmington, Dubai, Singapore, and London
A guide to our nine operated vault locations, specialized storage conditions, duty-free bonded zones, and local jurisdictional protections.
How to inspect and verify Loop'D's Proof of Reserves
How our continuous cryptographic Merkle tree reconciliation and independent quarterly audits prove that 100% of tokens are backed by physical vaulted assets.
Loop'D security architecture: MPC wallets, passkeys, and multi-sig
How member balances and tokens are safeguarded: threshold MPC key sharding, FIDO2 WebAuthn passkeys, 2-of-3 operator approvals, and cold custody.
Configuring withdrawal allowlists and cool-off periods
How to protect your capital by restricting outbound transfers strictly to pre-approved bank accounts and whitelisted crypto addresses.
Privacy policy, data retention, and Swiss banking secrecy standards
How Loop'D protects member personal identification data, GDPR and Swiss FADP compliance, and zero sharing with third-party advertisers.
Setting up authenticator apps (TOTP) and security keys
How to configure Google Authenticator, 1Password, or YubiKey hardware tokens to secure your login and high-value transactions.
